FAQs

What are your Lead Times?
All of our products display a "Real Time" stock position or typical delivery lead times.
Please call our Sales Office for delivery dates on all other items.

Cannot access Payment Page
Our servers will not work with Internet Explorer 8 or below and other older browsers due to security issues. If you should experience any difficulties please call our office to place your order.

What is the minimum order value or quantity?
We have no minimum order value or quantity, we are happy to process any order size and value.

Do your prices include VAT?
No, all our prices are Ex VAT, VAT will be added at the checkout and is charged at the standard rate.

What are your Shipping Methods & Costs?
For orders placed before 4.00pm Monday-Thursday and 2.00pm Friday, if the items are in stock they will be despatched the same day.
We do not despatch on Weekends and Bank Holidays.
Our standard shipping method is UPS which is normally a next working day service, UPS will deliver up to 6.00pm at night and a signature will be required. We reserve the right to change shipping methods at anytime.
Extra costs might be incurred for remote areas of the UK, if this is the case you will be notified prior to delivery.
Faster shipping methods are available please contact the office for more details. For shipments outside the UK different charges apply.

Can I get a better discount than the one shown?
Please feel free to call and discuss your annual usage and discount structure.

Can I order online as a private individual?
Yes., please just use your home address as the delivery address, please note a signature is required for all deliveries.

I want to purchase on a regular basis can I open an account?
Yes, please call us to discuss your account requirements.

Do you have CAD data on the website?
Yes we do and it is free to download. Currently CAD is only available for our Toggle Clamps and Exair products. To find the data please click on each product. The CAD drawings that are available are STP, IGS and DWG, all drawings are in metric and in MM unless stated otherwise.

Do you accept goods back for return?
All goods ordered on the Website can be returned within 5 days of purchase, they must be unused and in the original packaging. We suggest returns are made using a courier with a tracking facility.

Please Note: Engineering changes, dimensions and specifications referred to in this website are subject to change without prior notice.

Full terms and conditions are shown under Terms & Conditions.